Privacy Policy

The operators of this website, the Sapporo City Department for Economic Strategy Promotion and Tourism and the Sapporo City Tokyo Office, manage personal information such as names, company names, addresses, and telephone numbers that have been voluntarily provided via the website.

We consider this personal information to be important data that should be handled with the utmost care by those in charge of operating the site, and we manage this information strictly in accordance with the Sapporo City Personal Information Protection Ordinance and the EU General Data Protection Regulation (GDPR) regarding its collection, storage, and use.

What data do we collect?

Sapporo City collects the following information:

• Personally identifying information (name, email address, phone number, etc.)
• Company information, and other voluntarily entered information

How do we collect your data?

Most of the data collected by Sapporo City is provided directly by visitors to the website. Sapporo City collects and processes data in the following cases:

• When you send a contact form
• When you use or view the Sapporo City website with browser cookies enabled

Sapporo City may also indirectly receive your data from the following sources:

• When you exchange business cards

How will we use your data?

Sapporo City’s website stores, uses, and analyzes information that can be used to identify individuals within the scope of the activities of the relevant department.

In addition, the relevant department uses information and materials that can be used to identify individuals for the purpose of sending emails and making phone calls from the relevant department, in accordance with the relevant items in this policy.

If you consent, Sapporo City may share your data with partner companies so that they can provide you with relevant products and services.

The personal information you provide will not be disclosed to third parties for any purpose other than the purpose for which it was provided, or beyond the scope of the purpose for which it was provided, except in cases where it is stipulated by law or in any of the following cases:

• When the customer has given prior consent
• When it is disclosed as ‘statistical data’ that does not allow individuals to be identified
• When entrusting the handling of personal information to a third party within the scope necessary to achieve the purpose of use

In addition, when entrusting the handling of personal information, we will select a contractor who is recognized as handling personal information appropriately, and will obligate them by contract to prevent information leaks and sharing without consent.

How do we store your data?

Sapporo City will safely store your data in the Sapporo City Department for Economic Strategy Promotion and Tourism, or at the Sapporo City Tokyo Office.

Sapporo City will retain the contents of the inquiry form for a period of five years. After this period has ended, the data will be deleted by the Sapporo City Department for Economic Strategy Promotion and Tourism, or the Sapporo City Tokyo Office.

Marketing

Sapporo City may send you information about Sapporo City products and services, as well as information about products and services from partner companies if you have consented.

If you agree to receive marketing, you can opt out at any time later.

You have the right to stop Sapporo City from contacting you for marketing purposes or providing your data to other members of the Sapporo City Group at any time.

If you do not wish to be contacted for marketing purposes, please contact us.

What are your data protection rights?

Sapporo City would like to ensure that users are fully aware of all your data protection rights. All users have the following rights:

Access rights: You have the right to request a copy of your personal data from Sapporo City. There may be a small fee for this service.

Right to have personal data rectified: You have the right to request that Sapporo City correct any information you believe is inaccurate. You also have the right to request that Sapporo City complete any information you believe is incomplete.

Right to erasure: You have the right to request that Sapporo City erase your personal data under certain conditions.

Right to restrict processing: You have the right to request that Sapporo City restricts the processing of your personal data under certain conditions.

Right to object to processing: You have the right to object to the processing of your personal data by Sapporo City under certain conditions.

Right to data transferability: You have the right to request that the data collected by Sapporo City be transferred to another organization or directly to you under certain conditions.

If you make such a request, we will respond within one month.
If you wish to exercise any of these rights, please contact Sapporo City.

You can get in touch here:

Email us at: global@city.sapporo.jp

Call us: +8111-211-2362

Or write to us at:

Sapporo City Department for Economic Strategy Promotion and Tourism

Kita 1-jo Nishi 2-chome, Chuo-ku, Sapporo 060-8611

Cookies

Cookies are text files placed on your computer to collect standard internet log data and information about visitor behavior. You can choose your cookie preferences by adjusting your browser settings, such as ‘accept all cookies,’ ‘reject all cookies,’ or ‘notify me when a cookie is received.’

How do we use cookies?

Sapporo City uses cookies in various ways to enhance user experience on its website, including the following:

• Improving services for website users
• Providing and collecting information for the department responsible for attracting businesses to the city
• Advertising distribution, and more.

What types of cookies do we use?

There are several types of cookies used on the Sapporo City website.

Functional: Sapporo City uses these cookies to recognize you on the website and remember preferences you have previously selected. These may include your preferred language and current location. Both first-party and third-party cookies are used.

Advertising: Sapporo City uses these cookies to collect information about your visits to the City of Sapporo website, including the content you view, the links you follow, and details about your browser, device, and IP address. Sapporo City may share some limited aspects of this data with third parties for advertising purposes. It may also share online data collected through cookies with advertising partners, which means that you may see advertisements based on your browsing patterns on the Sapporo City website when you visit other websites.

How to manage cookies

You can set your browser to reject cookies. However, as a result, some of the functions on the Sapporo City website may not work in certain cases.

Privacy policies of other websites

Sapporo City’s website contains links to external sites. Please read the privacy policy of the website you are visiting, as this privacy policy only applies to Sapporo City’s website.

Changes to our privacy policy

Sapporo City regularly checks its privacy policy and updates this web page. The latest update to this privacy policy was on September 30, 2024.

How to contact us

If you have any questions about our privacy policy, the date we hold about you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: global@city.sapporo.jp

Call us: +8111-211-2362

Or write to us at:

Sapporo City Department for Economic Strategy Promotion and Tourism

Kita 1-jo Nishi 2-chome, Chuo-ku, Sapporo 060-8611

You are welcome to link to our webpage. However, if the content of your webpage is deemed to be "contrary to public order and morals" or "harmful to third parties or the reputation of the city," we reserve the right to refuse the link.

There is no need to request permission or notify us after adding the link. However, please clearly indicate that the link is to the Invest Sapporo – Step up to Sapporo - website. Additionally, please avoid embedding our webpage into yours.

Links on our webpage

The links from this website to the websites of other organizations are provided for the convenience of users only and do not constitute a guarantee or endorsement by the City of Sapporo. The City of Sapporo is not responsible for the contents of these websites, or any damage caused by the use of these websites.

As a rule, all rights to the text, images and photographs on this website belong to the City of Sapporo. However, the copyrights to some of the photographs used belong to the original creators.

Please consult with the relevant department before copying or reproducing the contents of this website, except for personal use, or for quotations as permitted by Copyright Law.

Although every effort has been made to ensure the accuracy of the content of this website, the City of Sapporo assumes no responsibility whatsoever for any actions taken by users using the information on this website.

Please note that the contents or address of this website may be changed or deleted without prior notice.